Education

Virtual Branch Manager Training

Virtual Branch Manager

August 23-24, 2022
9:00 am -1:00 pm ET, both days
$289 per Attendee

REGISTER NOW

In Partnership With:
Nebraska

 

Agenda

Are you Determined to Lead an Exceptional Branch?

“You bet, course I am!” You must agree that would be every branch manager’s desire. Unless the branch manager is burned out, burned up or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s members have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on – or broken by – the member experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

Topics Covered:

What does it mean to be exceptional?
Your role as the reputation builder
Setting behavior and performance expectations
Benefits of Engaged Employees
Identify and resolve branch pain points
Coaching – What it is and what it isn’t
Key measurement success factors
Leave you will a toolbox of resources
Speaker
 
Vicki
Vicki Kraai

Learn More

All event cancellations will incur to a nonrefundable $10.00 administrative fee.

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