Education

Virtual Branch Manager Training

Virtual Branch Manager

Branch Manager Training - Virtual
League of Southeastern Credit Unions
March 21-22, 2023
9:00 a.m. - 1:00 p.m. EST, both days

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Are you Determined to Lead an Exceptional Branch?

“You bet, course I am!” You must agree that would be every branch manager’s desire. Unless the branch manager is burned out, burned up or not well prepared.

Maybe you have some team members that need to coached up, perhaps even coached out. Today’s members have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on – or broken by – the member experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

Topics Covered:

What does it mean to be exceptional?
Your role as the reputation builder
Setting behavior and performance expectations
Benefits of Engaged Employees
Identify and resolve branch pain points
Coaching – What it is and what it isn’t
Key measurement success factors
Leave you will a toolbox of resources

Speaker

 
Vicki
Vicki Kraai

Learn More


All event cancellations will incur to a nonrefundable $10.00 administrative fee.

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