- MEMBER ENGAGEMENT
Curious about an educational opportunity? Question about an event? Inquire today.
August 23-24, 2022
9:00 am -1:00 pm ET, both days
$289 per Attendee
In Partnership With:
Are you Determined to Lead an Exceptional Branch?
“You bet, course I am!” You must agree that would be every branch manager’s desire. Unless the branch manager is burned out, burned up or not well prepared.
Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s members have more choices than ever before and it’s no longer enough to offer high-quality products or competitive prices. Your brand is built on – or broken by – the member experience. Are you building or breaking the brand at your branch?
What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?
All event cancellations will incur to a nonrefundable $10.00 administrative fee.
Vicki’s 25+ years of financial services experience started at the family bank in rural Nebraska, serving as a teller and eventually becoming CEO. Her many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in the financial services industry. Attendee’s value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.
Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI. Vicki was named the new CEO of InterAction Training in 2020.